![]() Should be able to communicate clearly (written & verbal) work well under pressure and capable of prioritizing assignments. Must also be able to identify, research, and resolve computer problems. Provide end users with all hardware and software technical support in a timely and courteous manner. Must work with end users at all levels of the organization. Customer-friendly attitude.Įmployee Relations: Role requires analytical and active listening skills as well as the ability to multi-task and daily workload. Individuals for this role must also possess analytical and active listening skills to properly decipher user issues. ![]() General Comments: This is an IT helpdesk support position requiring outstanding telephone etiquette advanced computer skills and the ability to multi-task and prioritize duties. Also, all other ESD supported applications. Knowledge required: Helpdesk Solution O365 MS Windows 10+ Mac iOS MS Office 2016+ Adobe Cloud Suite Kofax PDF Software iOS Mobile device Applications & firmware Web-based video conferencing tools VDI knowledge a plus. Strong verbal and written communication excellent analytical and problem-solving skills ability to work independently remotely a team player professional telephone etiquette and interpersonal skills are necessary and strong work ethic and attention to detail. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. MCSE Desktop Infrastructure & Windows 10 Certification and CompTIA A+ & Network Certification. Associates in Computer Science preferred. Minimum Qualifications Education Level required: HS Diploma or equivalent with 5 years relevant experience.
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