![]() Katina Farrell, CDRE is an experienced Realtor & Managing Broker who specializes in real estate transactions, with expertise as a trained Certified Divorce Real Estate Expert and a Certified Negotiation Expert. Don’t let it run your life (Have fun in your free time).Get lots of support & consultation from colleagues.“Forghedaboudit!” It’s the person’s dilemma.“You’re not responsible for the outcome – just do your job.” HCPs will blame you regardless.” Their personality is the issue, so your communication is what matters. “It’s not about you!” It's about their lack of skills.I have a lot of respect for your commitment to solving this problem, and I look forward to solving it too.Don’t worry, I will pay full attention to your concerns about this issue and any proposals you want to make.I can understand your frustration – this is a very important decision in your life.Statements that show Empathy, Attention and/or Respect : (Don’t give your thoughts until they have answered all 9 questions.) Would you like to hear my thoughts about it? Is there anything you would take out, add or change? How do you think the other person will respond? Or give two choices on an issue and ask for a reply by a certain date.Ĭoaching for BIFF Responses: 10 Questions Informative : Focus on straight information, not arguments, opinions, emotions or defending yourself (you don’t need to)įriendly : Have a friendly greeting (such as “Thanks for responding to my request”) close with a friendly comment (such as “Have a good weekend”).įirm : Have your response end the conversation. BIFF is a technique for responding to difficult people by email, text, social media, etc. Based on the original BIFF book which has sold 20,000 copies + 10,000 copies through seminar back-of-room sales. Long explanations and arguments trigger upsets for HCPs. First printing: 10,000 copies Third book in our extremely popular BIFF Conflict Communication Series. Teaching BIFF Responses to Hostile or Misinformed Communications.īrief : Keep it brief. ![]() ![]()
0 Comments
Leave a Reply. |